Hear from Our Customers
You’re not looking for a lecture on how plumbing works. You need your toilet to flush, your sink to drain, and your water heater to actually heat water.
That’s what happens when you call us. No upselling services you don’t need. No disappearing after the estimate. Just honest work that holds up, priced fairly, done by someone who’s been doing this since 2007.
Most of our calls come from people who’ve already tried someone else. They’re tired of waiting three days for a callback or dealing with a different tech every visit. When Carl picks up the phone, he’s the one overseeing your job. That consistency matters when you’re dealing with Florida’s hard water, corroded pipes, and the kind of plumbing problems that don’t wait for business hours.
Drain Wizard started in Brevard County because there was a gap between what people needed and what they were getting. Too many companies sent whoever was available. Too many estimates turned into surprise charges.
We’re licensed, insured, and we’ve been serving Courtenay and the Space Coast for over 15 years. Carl brings 40 years of plumbing experience and 20 years of military service to every job. That means showing up on time, doing what we said we’d do, and not charging you for things you didn’t agree to.
Courtenay sits right in the middle of some of Florida’s toughest plumbing conditions. The water table is high. The groundwater is heavily chlorinated. Pipes corrode faster here than almost anywhere else in the state. If you’ve lived here more than a year, you’ve probably already dealt with scaling, leaks, or a drain that just won’t clear. We see it every day.
First, you call or text. Carl answers or calls you back within the hour. You tell him what’s going on, and he’ll let you know if it’s something that can wait or if he needs to head over right away.
When we arrive, we assess the problem and give you a clear estimate before we start any work. If it’s a clogged drain, we’ll camera the line to see what’s actually causing it. If it’s a leak, we’ll trace it to the source. If your water heater is failing, we’ll tell you whether it’s worth repairing or if replacement makes more sense.
Once you approve the work, we handle it start to finish. No subcontractors. No surprise add-ons. If we’re replacing a section of PVC pipe or doing a full drain installation, you’ll know the timeline and the cost upfront. After the job, we walk you through what we did and answer any questions. Then we clean up and get out of your way.
Ready to get started?
We cover the full range of residential and commercial plumbing. That includes drain cleaning and replacement, PVC pipe replacement, leak detection, water heater repair and installation, toilet and faucet work, and full bathroom remodels if that’s what your property needs.
In Courtenay specifically, we see a lot of drain issues tied to Florida’s water quality. The average hardness here is 216 PPM, which is considered extremely hard. That causes scaling inside your pipes and reduces water flow over time. We also deal with corrosion from chlorinated groundwater, which eats through older pipes faster than most homeowners expect.
If you’re dealing with a backed-up drain, we don’t just snake it and leave. We camera the line to see if there’s root intrusion, a collapsed section, or buildup that’s going to cause the same problem in six months. If your drain needs replacement, we’ll map out the work, pull permits if required, and install new PVC that’s built to handle Florida’s conditions.
Emergency plumbing services are available around the clock because we know pipes don’t burst on a schedule. Whether it’s 2 p.m. or 2 a.m., if you’ve got water where it shouldn’t be, we’ll get there and stop it.
If it’s an emergency, we aim to be there within an hour or two depending on where you are in Courtenay and what else is happening that day. Carl personally takes the calls, so you’re talking directly to the person who’s coming out.
We don’t route you through a call center or make you wait three days for an appointment. If your pipe just burst or your sewer line is backing up into the house, that’s not something you can sit on. We treat it that way.
For non-emergency work like a scheduled drain installation or water heater replacement, we’ll find a time that works for your schedule. Usually within a day or two. We’re not a huge operation, so we stay flexible and we don’t overbook.
Most drain clogs in Courtenay come from a combination of hard water buildup, root intrusion, and older pipe materials that weren’t designed for Florida’s water conditions. The groundwater here is loaded with minerals and chlorine, which corrodes pipes from the inside out.
When you call us for a clogged drain, we start with a camera inspection. That tells us whether it’s a simple blockage, a section of collapsed pipe, or roots that have worked their way into the line. If it’s buildup, we’ll clear it with a rooter or hydro jet depending on severity. If the pipe is damaged, we’ll recommend replacement for that section.
We don’t just clear the clog and hope for the best. If the underlying issue is a corroded or damaged pipe, we’ll tell you that upfront so you’re not calling us back in three months with the same problem. That’s the difference between a quick fix and actually solving it.
Yes. A lot of older homes in Courtenay still have galvanized steel or cast iron pipes that are corroding from the inside. Florida’s water accelerates that process, and eventually those pipes start leaking or restricting flow.
We replace old pipe with PVC, which holds up better against the acidity and chlorine in the local water supply. Depending on the scope, that could mean replacing a single section under the house or repiping a whole system. We’ll assess what you’ve got, show you where the problems are, and give you options.
If permits are required, we pull them. If we need to open a wall or dig a trench, we’ll walk you through what that looks like before we start. The goal is to get your plumbing updated without turning your house into a construction zone longer than necessary.
Emergency rates are higher because we’re dropping everything to get to you outside of normal hours. Industry standard is about 1.5 to 2 times the regular rate, and that’s what we charge. But we’ll tell you that upfront when you call.
If it’s something that can wait until morning, we’ll let you know. We’re not going to push an emergency rate on you if it’s not actually urgent. But if your water heater just flooded the garage or you’ve got sewage backing up, waiting isn’t an option. In those cases, the emergency rate is worth it to stop the damage and get your house functional again.
We give you a clear estimate before we start, even on emergency calls. No surprise invoicing. No hidden trip charges. You’ll know what it costs before we touch a wrench.
First, shut off your main water supply. That’s usually near your water meter or where the line enters the house. If you can’t find it or it won’t turn, focus on stopping the water from spreading. Move furniture, pull up rugs, and get towels down.
If the burst is under a sink or behind a toilet, there’s usually a shutoff valve right there. Turn that clockwise until it stops. That’ll isolate the problem without cutting water to the whole house.
Once the water is off, take photos of the damage for insurance if needed. Then call us. We’ll walk you through anything else while we’re on the way. The faster you stop the water, the less damage you’re dealing with. But don’t try to fix the pipe yourself with tape or epoxy. That rarely holds, and it usually makes the repair harder when we get there.
If we have the right unit in stock or can grab one from a local supplier, yes. Most standard residential water heater installations take three to five hours depending on what we’re replacing and whether we need to update any connections to meet current code.
If your water heater is leaking or completely dead, we’ll prioritize getting you a replacement fast. We’ll pull the old unit, install the new one, test it, and make sure everything is sealed and vented properly. If it’s gas, we’ll check for leaks. If it’s electric, we’ll verify the breaker and wiring are handling the load.
Same-day service depends on your schedule and parts availability, but we do everything we can to avoid leaving you without hot water for days. If we can’t do it same-day, we’ll give you a realistic timeline and stick to it.
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