Hear from Our Customers
Your water heater doesn’t pick convenient times to quit. It goes out in the middle of a shower, right before guests arrive, or when you’re already dealing with ten other things.
You need someone who picks up the phone, shows up when they say they will, and actually fixes the problem. Not someone who shows up three days later with a quote and a shrug.
That’s what we do. We handle water heater leaking, no hot water, strange noises, inconsistent temperatures, and full breakdowns. Gas or electric. Tank or tankless. If it heats water and it’s broken, we repair it. And if it’s beyond repair, we’ll tell you straight—and handle the replacement the right way.
Drain Wizard has been serving Tropic and the surrounding Brevard County area since 2007. We’re family-owned, locally operated, and every job is overseen by the owner—not handed off to whoever’s available.
Our team brings over 40 years of combined plumbing experience and 20 years of military service. That background shows up in how we work: on time, transparent, and committed to doing it right the first time.
We’re fully licensed and insured, which matters more in Florida than most people realize. State law requires licensed contractors for almost any plumbing work, and for good reason. You’re not just hiring a handyman—you’re hiring someone who’s accountable to the state and to you.
First, you call. If you reach out before noon, we can usually get someone to you the same day. We don’t make you wait around wondering when help will show up.
When we arrive, we diagnose the issue. That means checking for leaks, testing the heating elements or burner, inspecting the thermostat, looking for sediment buildup, and identifying any code violations or safety concerns. We explain what’s wrong in plain terms—not plumber jargon.
Then we give you options. If it’s a straightforward repair, we handle it on the spot. If your unit is 10+ years old and failing, we’ll tell you whether a repair makes sense or if replacement is the smarter move. No pressure, just honest guidance.
Once you approve the work, we get it done. We pull permits if needed, follow Florida code, and back our water heater repair service with a 90-day guarantee. You’re not left guessing if it’ll hold up.
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We service all makes and models—gas and electric, tank and tankless. That includes diagnosing and repairing leaks, replacing faulty thermostats or heating elements, flushing sediment buildup, fixing ignition issues, and addressing error codes on tankless systems.
In Tropic and across Brevard County, hard water is a real issue. Minerals accumulate inside your water heater faster than in other parts of the country. That means more frequent maintenance needs and earlier failure if it’s not addressed. We handle descaling for tankless units and recommend flushing schedules based on your water quality—not some generic timeline.
If your water heater is beyond repair, we handle full replacements too. That includes helping you choose the right size and type for your home, pulling the required permits, installing to code, and disposing of your old unit. We also offer energy-efficient options that can lower your utility bills and give you more reliable hot water.
Whether it’s an emergency call because your water heater is leaking all over the floor or a planned replacement before your aging unit gives out, we handle the whole process in-house. No subcontractors. No surprises.
Age is the biggest factor. Most tank water heaters last 8 to 12 years in Florida, sometimes less if you have hard water and haven’t flushed the tank regularly. If your unit is in that range and starting to act up, replacement usually makes more sense than sinking money into repairs.
Beyond age, look at what’s actually failing. A broken thermostat or heating element? That’s a repair. Rust in the tank, pooling water around the base, or multiple issues piling up? That’s a replacement.
We’ll walk you through the math when we’re on-site. Sometimes a $200 repair buys you another two years. Other times, it’s throwing money at a unit that’s going to fail again in six months. We’ll tell you which situation you’re in and let you decide.
Leaks usually come from one of three places: the tank itself, the pressure relief valve, or the inlet and outlet connections. If the tank is leaking, that’s game over—you need a replacement. Tanks don’t get patched.
If it’s the pressure relief valve, that’s often a sign of too much pressure or temperature buildup inside the tank. The valve is doing its job by releasing pressure, but it means something else is wrong. Could be a faulty thermostat, sediment buildup, or a failing heating element.
Leaks at the connections are usually the easiest fix—tightening fittings or replacing a worn gasket. But in Florida’s hard water conditions, corrosion can eat through fittings faster than you’d expect. Either way, a leak isn’t something to wait on. Even a small drip can cause serious water damage to your floors, walls, and anything nearby.
Yes, if you call before noon, we can usually get to you the same day. That’s not a guarantee in every situation—sometimes we’re fully booked or dealing with a complex job that runs long—but it’s what we aim for.
Emergency water heater repair is a big part of what we do. We know you’re not calling because you’re bored. You’re calling because you have no hot water, or there’s water pooling under your unit, or your family is about to lose it because no one can shower.
We keep common parts on the truck so we can handle most repairs on the spot. If we need to order something, we’ll let you know upfront and get it handled as fast as possible. The goal is to get your hot water back today, not leave you hanging for three days.
In Florida, yes. State law requires a licensed contractor for almost any plumbing work, including water heater installation and most repairs. It’s not just a suggestion—it’s the law, and there are serious consequences for hiring unlicensed workers.
Beyond the legal side, licensing matters because it means the plumber has met Florida’s strict training and testing requirements. They know the code, they carry insurance, and they’re accountable if something goes wrong.
Water heaters involve water lines, gas lines (if it’s a gas unit), electrical connections, and pressure systems. If any of that is installed incorrectly, you’re looking at leaks, gas leaks, electrical hazards, or even explosions in extreme cases. A licensed plumber knows how to do it safely and correctly. That’s not something to gamble on.
At least once a year. If you have hard water—which most of Brevard County does—you should flush it every six months. Sediment builds up faster here than in other parts of the country, and it causes real problems.
That sediment sits at the bottom of your tank and acts like insulation between the heating element and the water. Your unit has to work harder and longer to heat the same amount of water, which drives up your energy bill and wears out components faster.
For tankless water heaters, descaling is even more important. Hard water causes scale buildup inside the heat exchanger, which leads to error codes, reduced efficiency, and early failure. Most manufacturers recommend yearly descaling at minimum. Skip it, and you’re looking at expensive repairs or replacement years earlier than you should be.
Tank water heaters store 30 to 80 gallons of hot water and keep it heated all day. When you turn on the tap, you’re using water that’s already hot. They’re less expensive upfront, easier to install, and simple to repair. The downside is you can run out of hot water if multiple people shower back-to-back or you’re running the dishwasher and laundry at the same time.
Tankless water heaters heat water on demand. When you turn on the tap, cold water runs through a heat exchanger and comes out hot. You never run out, and they’re more energy-efficient because they’re not keeping a tank hot 24/7. They also take up way less space.
The tradeoff is cost and maintenance. Tankless units are more expensive to buy and install, and in Florida’s hard water conditions, they need yearly descaling to prevent scale buildup. If you have a larger household or you’re tired of running out of hot water, tankless makes sense. If you want something straightforward and affordable, a quality tank unit will serve you well.
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