Hear from Our Customers
Your water pressure is consistent. Your drains clear fast. Your water heater doesn’t make that banging sound anymore.
That’s what happens when someone who knows Florida plumbing handles your repairs. Not a quick patch job that buys you three months. Real plumbing work that holds up against hard water, humidity, and the wear that comes with living on the Space Coast.
You stop wondering when the next leak will show up. You stop calling multiple plumbers hoping someone can figure out what’s wrong. And you definitely stop paying twice because the first guy didn’t fix it right.
We started Drain Wizard in 2007 in Cocoa, and we’ve been serving Palm Shores and Brevard County ever since. Carl started learning plumbing at 16, earned his state license, and built this business on the idea that plumbing work should be done right without the markup that comes from answering to corporate.
We’re not the biggest name you’ll find. We’re the ones who show up, assess what’s actually wrong, and tell you what it’ll take to fix it. No upselling. No scare tactics about your pipes collapsing tomorrow.
Every job gets personal oversight. That’s how we’ve stayed in business this long in a market where fly-by-night plumbers come and go every year.
First, we listen. What’s going on? When did it start? What have you tried already? That gives us a head start before we even arrive.
Then we show up and assess the actual problem. Not what we hope it is so we can sell you something bigger. We look at your pipes, your fixtures, your water pressure. We check for leaks you might not see yet. If it’s your drains, we’ll scope the line if needed to see what’s causing the backup.
Once we know what’s wrong, we explain it in plain terms. What needs to happen, how long it’ll take, and what it costs. If there are options, we’ll walk through them. Then we fix it, test it, and make sure it’s working before we leave.
You’ll know what we did and why. And if something doesn’t feel right after, you call us back.
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We handle the full range. Emergency plumbing services when your water heater fails at midnight or your main line backs up. Drain cleaning when your kitchen sink won’t clear or your shower drains slow. Leak detection and repair before that small drip turns into drywall damage.
Drain replacement and drain installation when your old cast iron finally gives out. PVC replacement for lines that are corroded or cracked. Water heater repair and installation, including tankless systems if that’s the direction you want to go.
We also do fixture installs, bathroom remodels, and gas line work. If it involves water or gas coming into your home, we’ve handled it before. Palm Shores has its share of older homes with plumbing that’s seen better days, and we know how to work with what’s already there without tearing apart your whole house to make a simple fix.
Florida’s hard water is rough on pipes and appliances. We see it every day. Mineral buildup, corrosion from humidity, and salt air eating away at exposed plumbing. It’s not like up north where things freeze and burst. Here, it’s a slow grind that eventually catches up. We factor that in when we recommend repairs or replacements.
It depends on what’s broken and how bad it is. A simple drain cleaning might run a couple hundred. A water heater replacement could be a few thousand depending on the unit and whether we’re swapping tank-for-tank or going tankless.
We don’t do flat-rate pricing where everything is bundled into one big number. We assess the job, tell you what’s involved, and give you a clear cost before we start. If we find something else while we’re in there, we’ll let you know and give you the option to address it or leave it for later.
What we won’t do is quote you low to get in the door and then hit you with add-ons once we’ve already started. The price we give is the price you pay unless the scope changes and we talk about it first.
Yes. Plumbing emergencies don’t wait for business hours. If your water heater bursts, your sewer backs up, or you’ve got water pouring from a pipe, that needs attention now.
We prioritize emergency calls and get there as fast as we can. We’ll walk you through what to do in the meantime—like shutting off your main water valve—so the damage doesn’t get worse while we’re on the way.
Emergency work costs more than scheduled service. That’s standard across the industry because it pulls us off other jobs and often means working late or on weekends. But we’re upfront about that cost before we start, and we don’t inflate it just because you’re in a bind.
If your drain clears after a good cleaning and stays clear, you’re fine. If it backs up again a few weeks later, or if multiple drains in your house are slow at the same time, that’s usually a sign of something bigger.
We’ll scope your line with a camera if needed. That shows us what’s actually happening inside the pipe. Tree roots, collapsed sections, heavy buildup that won’t clear—those all show up on camera. If the pipe is damaged or too far gone, cleaning won’t fix it. You’ll need a replacement or a repair on that section.
Most of the time, a good cleaning does the job. But if your pipes are old cast iron or Orangeburg—common in older Palm Shores homes—they might be deteriorating from the inside out. We’ll tell you what we see and what makes sense for your situation. Sometimes patching one section buys you years. Other times, replacing a whole run is the smarter move.
Usually it’s mineral buildup from hard water. Florida’s water is loaded with calcium and magnesium, and over time that builds up inside your pipes and restricts flow. It’s like plaque in an artery. The older your plumbing, the worse it gets.
Corroded pipes can also cause low pressure, especially if you’ve got galvanized steel that’s rusting from the inside. Leaks somewhere in the line will drop your pressure too, though you’d probably notice a higher water bill or wet spots before the pressure got really bad.
If it’s just one fixture—like your shower—it might be the fixture itself or a clogged aerator. That’s an easy fix. If it’s the whole house, we’ll need to check your main line, your pressure regulator if you have one, and the condition of your pipes. Sometimes a whole-house water softener helps if hard water is the main culprit, but that’s a bigger investment. We’ll walk through what’s realistic based on your budget and how long you plan to stay in the house.
Most tank water heaters last 8 to 12 years here. Florida’s hard water and humidity shorten the lifespan compared to other parts of the country. The minerals accelerate corrosion inside the tank, and the anode rod that’s supposed to protect it wears out faster.
If your water heater is over 10 years old and starting to make noise, leak, or give you inconsistent hot water, it’s probably time to replace it. Repairs might buy you a year or two, but at that age you’re usually just delaying the inevitable.
Tankless water heaters last longer—15 to 20 years—but they cost more upfront and need regular maintenance to deal with scale buildup. They’re great if you want endless hot water and don’t mind the higher initial investment. For most people, a quality tank heater that’s properly maintained is the better value. We’ll help you figure out what makes sense based on how much hot water you use and what your budget looks like.
Yes. Carl holds a state plumbing license, and we carry full liability insurance and workers’ comp. That protects you if something goes wrong on the job—which it rarely does, but the coverage is there.
A lot of handymen and unlicensed plumbers work in Florida because the enforcement is inconsistent. They’ll undercut licensed contractors on price, but if they mess up your plumbing or get hurt on your property, you’re the one holding the bag. Your homeowner’s insurance won’t cover work done by an unlicensed contractor.
We’ve been doing this since 2007. We pull permits when required, we follow code, and we stand behind our work. If you’re comparing quotes and ours is higher than someone else’s, ask if they’re licensed and insured. If they’re not, that’s why they’re cheaper.
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