Hear from Our Customers
When your water heater fails, everything stops. Showers go cold. Laundry piles up. Dishes sit in the sink. You need someone who shows up fast and gets it right the first time.
That’s what you get with Drain Wizard. We handle water heater repair and replacement the same day you call, so you’re not stuck waiting around or scrambling for alternatives. Whether it’s a failing heating element, a leaking tank, or a unit that’s just reached the end of its 8-12 year lifespan, we’ll diagnose the issue, explain your options clearly, and get your hot water running again.
You’re not dealing with a call center or a rotating crew of techs. Every job is personally overseen to make sure it’s done right. And because we’ve been serving West Eau Gallie and Brevard County since 2007, we know exactly how the area’s hard water affects your system and what it takes to keep it running efficiently.
Drain Wizard is a family-owned plumbing company based in Cocoa, Florida. We’ve been serving West Eau Gallie and the surrounding Space Coast communities since 2007, and our work is backed by 20 years of military service and over 40 years of combined plumbing experience.
Owner Carl started in this trade at 16, learning everything from gas piping to cast iron replacements to full water heater installations. That hands-on background means we don’t just show up and swap parts—we understand how your plumbing system works as a whole, and we make sure every installation meets Florida code and performs the way it should.
We’re fully licensed and insured, and every project is personally overseen. That’s not marketing talk—it’s how we operate. You’ll work with people who actually care about getting it right, not just getting it done.
First, we’ll assess your current water heater and figure out whether you need a repair or a full replacement. If it’s repairable, we’ll handle it on the spot. If replacement makes more sense—because of age, efficiency, or damage—we’ll walk you through your options: tank vs. tankless, gas vs. electric, and what size actually fits your household’s needs.
Once you decide, we take care of the rest. That includes sizing, venting, any necessary gas or electric upgrades, and pulling the right permits so everything’s up to code. We don’t cut corners, and we don’t leave until the system is tested and running properly.
Most water heater installations are completed the same day. You’ll have hot water back before dinner, and you’ll know exactly what was done and why. No surprises, no upselling, no runaround—just transparent service from start to finish.
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Every water heater service we perform includes a full system evaluation, not just a quick fix. We check for sediment buildup, inspect heating elements and thermostats, test water pressure, and look for early signs of corrosion or leaks. If you’re getting a new unit installed, we’ll also make sure your home’s electrical or gas setup can handle it safely and efficiently.
In West Eau Gallie and across Brevard County, hard water is a real issue. It accelerates wear, clogs pipes, and shortens the lifespan of your water heater. We account for that in every installation and recommend maintenance schedules that actually make sense for local conditions—not generic advice pulled from a manual.
We also help you take advantage of available rebates. If you’re upgrading to an ENERGY STAR-rated heat pump water heater, you could qualify for up to $800 in rebates through Duke Energy or Orlando Utilities Commission. We’ll point you in the right direction so you’re not leaving money on the table. And if you’re considering a tankless system, we’ll explain the real pros and cons based on your household size, usage patterns, and budget—not just what’s trendy.
If your water heater is less than 8 years old and the issue is something like a faulty thermostat, heating element, or pressure relief valve, repair usually makes sense. These are straightforward fixes that can buy you several more years of reliable service.
But if your unit is over 10 years old, leaking from the tank itself, or constantly running into problems, replacement is the smarter move. Older tanks are less efficient, more prone to failure, and often cost more to keep limping along than they’re worth. A leaking tank, in particular, isn’t something you can patch—it means the inner lining has corroded, and the whole unit needs to go.
We’ll never push you toward a replacement if a repair will actually solve the problem. But we also won’t waste your money on a temporary fix when you’re just delaying the inevitable. We’ll give you the honest assessment and let you decide.
A traditional tank water heater stores 30 to 80 gallons of hot water and keeps it heated around the clock. It’s reliable, affordable upfront, and works well for most households. The downside is that once you use up the tank, you have to wait for it to refill and reheat.
A tankless water heater heats water on demand, so you never run out. It’s more energy-efficient because it’s not constantly reheating a big tank of water, and it takes up way less space. But it costs more to install, and depending on your household size and simultaneous usage, you might need more than one unit to keep up.
For most homes in West Eau Gallie, a quality tank water heater is still the best value. Tankless makes sense if you have a larger household, limited space, or you’re planning to stay in the home long enough to see the energy savings pay off. We’ll help you figure out what actually fits your situation—not just what sounds good in theory.
Most water heater installations are completed in a few hours, and we offer same-day service for urgent replacements. If it’s a straightforward swap—same fuel type, similar size, no major plumbing or electrical changes—we can usually have you up and running by the end of the day.
If your installation requires upgrades to your gas line, electrical panel, or venting system, it might take a bit longer. We’ll let you know upfront if that’s the case. We also handle all the permitting and inspections required by Florida code, so you don’t have to worry about any of that.
The goal is to get your hot water back as quickly as possible without rushing the job. We’re not cutting corners to save 20 minutes—we’re making sure it’s installed right so it lasts.
If you’re running out of hot water faster than you used to, there are a few common causes. Sediment buildup at the bottom of the tank is a big one, especially in areas like West Eau Gallie where the water is naturally hard. That sediment acts like insulation between the heating element and the water, making your system work harder and heat less efficiently.
A failing heating element or thermostat can also cause the problem. If one of your heating elements burns out, your tank is only heating with half its capacity. And if your thermostat is miscalibrated or broken, the water might not be getting hot enough in the first place.
Sometimes the issue is simply that your water heater is undersized for your household’s current needs. If you’ve added people to the home, upgraded appliances, or your usage has increased, your 40-gallon tank might not cut it anymore. We’ll figure out what’s actually going on and recommend the fix that makes sense—whether that’s a flush, a part replacement, or a new unit.
The most obvious sign is water pooling around the base of the tank. That means the inner lining has corroded and the tank is leaking. Once that happens, replacement is your only option—and the sooner you act, the less chance you have of serious water damage to your floors, walls, or belongings.
Other warning signs include inconsistent water temperature, strange noises like popping or rumbling (usually caused by sediment buildup), rusty or discolored water, and a sudden spike in your energy bills. If your water heater is over 10 years old and showing any of these symptoms, it’s living on borrowed time.
The worst thing you can do is ignore the signs and wait for it to die completely. A proactive replacement lets you choose your timing, compare options, and avoid the chaos of an emergency. We’d rather help you plan ahead than scramble to fix a flooded laundry room at 9 p.m.
Yes. If you upgrade to an ENERGY STAR-rated heat pump water heater, you may qualify for rebates of $500 to $800 depending on your utility provider. Duke Energy and Orlando Utilities Commission both offer rebate programs designed to offset the upfront cost of energy-efficient equipment.
Heat pump water heaters use significantly less energy than standard electric models, which means lower monthly bills and a smaller environmental footprint. They work especially well in Florida’s climate, where the ambient heat actually boosts their efficiency. Over the life of the unit, the energy savings can add up to hundreds of dollars—even before you factor in the rebate.
We’ll help you understand which models qualify and point you toward the rebate applications. It’s not complicated, but it’s easy to miss if you don’t know it’s available. And since we’re already handling the installation and permitting, it’s just one more thing we make sure you don’t have to figure out on your own.
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