What to do if your water bill is higher than normal?

Published on: April 26, 2021

A higher than usual water bill is an unpleasant surprise for any home or business owner. In this guide, we’ll take you through a few tips on what you can do if your bill is higher than usual.

1. Determine if There is an Outside Leak:

Not all leaks are readily apparent, and there could be an issue in or outside of your home that’s driving up water use. From a leaky underground pipe, to an always running toilet, we’ve seen it all.

First, find your water meter. Next, shut off the water to your home. The shut-off valve is usually located in the basement. Turn the knob slowly until it is all the way off. Once you’ve done this, turn on a faucet to make sure the valve has indeed cut off all water supply to the house (there may be some residual water). Next, go back to your meter and see if it is moving. If your meter is analog, you will see a dial and needle or an odometer-looking set of numbers. If these move, you’re leaking water somewhere and its time to call a plumber.

2. Determine if There is an Inside Leak

With the water supply to your home turned on, and all faucets and appliances turned off, check the meter to see if it is running. If it is, one of your faucets, toilets, or appliances is using water when it shouldn’t be. Repeat this process, turning the shut off valve to ‘off’ for each appliance, sink, toilet, etc. until you find the culprit.

3. Call Your Utility Company

Utility companies aren’t immune to making an error.

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